More In Work
- Patrick Hester, PhD
- Mia Kollia
Contributors: Glenn Hodges, PhD & Kaleb Embaugh
Accelerated development of technology that supports work in high-stakes domains promises to enable better, faster, and cheaper performance. However, such promises are often based on the incorrect assumption that implementing more technology will ultimately lead to enhanced work outcomes. Instead, new technology often changes the nature of the work itself, along with the procedures, strategies, and challenges experienced by users (e.g., the Envisioned World Problem, Woods & Dekker, 2000).
Traditional evaluation approaches don’t consider how performance is enhanced or inhibited as new technology changes the conditions of work. This obscures the potential impact of new technology and may result in an implementation that is ineffective or negatively impacts performance. Before deciding whether or not to acquire, develop, or implement a new technology – or if one technology is more effective than another – the potential impact on critical decisions, workflows, and outcomes must be understood.
To keep pace with technological development, evaluations should be systematic, rigorous, and rapid. Evaluations should focus on how the new technology impacts key contributors to performance and should include:
Scenarios that simultaneously capture the complexity of the work domain and provide control over conditions of observation and performance assessment are a challenge to generate, but they ensure the situations of interest are authentic and effective. For example, one current approach is to passively observe how real work occurs using new technology. This has the benefit of allowing researchers to see unencumbered work play out over time without the influence of the researcher or designer. However, it does not provide any control over varying situations of interest and does not allow a researcher to assess the impact on performance. Another approach is to leverage laboratory tasks, which provide a high level of control and allow a researcher to systematically assess performance with new technology in different situations of interest. However, laboratory tasks typically lack authenticity, which does not support meaningful generalizations to real-world tasks.
To overcome these limitations and rapidly evaluate the impact of new technology, we created the Joint Activity Design and Evaluation (JADE) software. JADE is based on a “Staged-World” approach, which maintains the benefits of real-world complexity while also providing control over the conditions of observation.
Initially developed to study the cognitive and physiological performance of intelligence analysts, JADE is relevant to many other high-stakes domains where stakeholders need to understand how technology impacts their research, performance, or training objectives.
JADE enables users to:
Many researchers and designers have benefited from using a staged-world approach to help understand the complexities of high-stakes work. However, developing staged world studies has traditionally required a high degree of domain expertise and resources to be effective. First, to design scenarios, subject matter experts (SMEs) must be heavily involved to provide their knowledge of relevant details, interactions, dependencies, and problem types. Scenarios will be ineffective if they don’t feel authentic, align too closely with well-known historic events, or too tightly constrain the possible available actions.
Second, staged worlds are typically done as “table-top” simulations. These require a significant amount of manual work to run because a facilitator must administer scenarios and embed challenge conditions. Others involved must capture performance events, store data, analyze data, or configure multiple software applications. This makes it difficult to maintain the same experience across participants, which can reduce data quality and be problematic when conducting systematic evaluations.
With these challenges in mind, we developed JADE as a way to help decision-makers understand and evaluate the performance implications of cognitive work, new or existing technological interventions, and training approaches.
JADE is lightweight, portable, and designed so that any user will have the same experience regardless of time and location. This allows users to gain key insights that support stakeholder decision-making regarding investments in training approaches, acquisitions, or research and development.
JADE includes the following capabilities and benefits:
JADE allows us to study a broad set of situations across many different domains. JADE can drastically reduce the cost of conducting staged world studies by enabling researchers to plug-and-play content, scenarios, and analyses that best address their research and training objectives. The flexibility and ease of use of JADE enable rapid technology evaluation and knowledge worker growth through the deliberate practice of decision-making to improve performance.
Interested in learning more about our JADE tool? You can view a demo HERE or email the project lead, Kaleb Embaugh at email@example.com.