Design
How to Use Human Perception to Elevate Design
Co-Authored with Marisa Bigelow You’ve Got Content Early in my career as a designer at America Online (AOL), I worked in content
Beyond Dashboards: Supporting Cognitive Work Through Deeper Problem Understanding
An effective decision support tool requires deep domain knowledge, understanding of the problem space, and consideration of multiple perspectives while capturing the data relationships that really matter.
Cognitive Systems Engineering: Improving Human-Machine Teams
Mile Two’s software engineering process is built on the principles of cognitive systems engineering, resulting in a comprehensive focus on the intersection of people, technology, and work.
An Alternative Framework for Creating Joint Cognitive Systems
When working with our clients, we take a holistic view of experience to create human-machine systems that work together to achieve the goals of an organization and its users.
UX Design and Beyond: Shifting the Focus From User-Centered to Use-Centered Design
Mile Two is committed to going beyond a user-centered perspective to consider the wider scope reflected in a use-centered framework. Use-centered design focuses on the user, the domain, and the interface and surveys the work domain to identify the field of possibilities or conversely, the constraints that bound the field.